Terms & Conditions

This website, optikaliolios.gr is an online shop of optical products, such as prescription glassessunglassescontact lenses and related products and services that was created by the company under the name “Eleni Lioliou”, located in Veria, 34 Venizelou street , Greece. Tax Number Registry 048066284, Internal Revenue Department in Veria, Greece. Vendor identification number of Article 4 § 12 n. 2251/1994, 893/12, electronic communication email: [email protected] and phone number 2331067555 (hereinafter abbreviated company). The store is located at 34 Venizelou Street, Veria, Greece.

The following terms and conditions will apply to the use of our online shop:

Anyone who visits and uses the services of the shop consents and accepts the following conditions, without exception. For this reason make sure you agree to the following terms and conditions. If someone does not agree to these terms, it must refrain from the use of the shop and from any transaction with it.

The company reserves the right to amend or revise freely the terms and conditions of transactions from the online store, whenever it deems it is necessary and informs consumers of any changes through the pages of this online store. Any use of the Site after such change or modification shall be deemed to constitute acceptance by the visitors-users of such changes, modifications, additions or deletions.

Liabilities & Customer Rights

Customers should provide all information required by the relevant forms in every detail to be able to make the desired purchases.

Customers are obliged to provide an address (home or work) for the delivery of the order, which will be processed during working days and hours. Should the  delivery address of the order is incorrect, the responsibility lies solely with the customer.

Customer are prohibited from reselling the products they have purchased. Each product sale is intended for the exclusive use of the customer or for the exclusive use of the person on whose behalf the delivery is made. In the latter case the customer agrees with the acceptance of the terms and conditions as set here by the end user of the product.

Customers have the right to return the product if unopened from their original packaging (only for contact lenses), have not been used or processed and have not been damaged  in any way within 14 calendar days of the delivery. Also the retunring products must e accompanied by the retail receipt or invoice.

Customers may cancel the order by emailing us at [email protected], just before the completion of the processing, which is emailed from the online store.

Stages of completing the order

In order to complete order, you are required to choose the product from the list indicating quantities and colours. Then place your order by confirming and selecting the payment method.

Price policy

Customers always pay the price marked on the price lists at the time of order. Prices listed on products  include VAT .The company undertakes the shipping costs.

Methods of payment

For online purchases you can pay by debit, credit card or PayPal. All major credit or debit cards are accepted. It is also possible to pay by bank transfer. The payment can be made into the following accounts:

Piraeus Bank

IBAN: GR83 0172 2420 0052 4205 7046 360


Beneficiary: Eleni  Lioliou

Alpha Bank

IBAN: GR98 0140 5080 5080 0200 2003 288


Beneficiary: Eleni Lioliou

National Bank

IBAN: GR 64 0110 3250 0000 3254 0410 894


Beneficiary: Eleni Lioliou


IBAN: GR05 0260 6830 0000 7020 0598 701


Beneficiary: Eleni Lioliou

Shipping Methods

You have the option to choose the shipping method for your order, as below:

The shipment of orders can be done by either a courier company (courier) or by the post office. The courier company can deliver to your preferred address (home, work, etc.) upon showing your identity card, except in case of remote areas where you receive your order from the nearest branch of the courier company . When you choose the Post Office delivery, you receive your order from your local post office branch , after notice.

The processing of orders and their delivery is completed within approximately 5 working days.

Shipping costs are paid by the company.


The company takes the responsibility to replace any defective product or product that has been damaged or destroyed during transport, provided that the customer has informed the company within five days from the delivery date of products , showing the invoice and receipt and not damaging or removing the security label. The above replacement should be completed within 21 calendar days of receipt of products from the company.