Terms & Conditions

This website, optikaliolios.gr is an online shop of optical products, such as prescription glassessunglassescontact lenses and related products and services that were created by the company under the name “Eleni Lioliou”, located in Veria, 34 Venizelou street, Greece. Tax Number Registry 048066284, ΓΕΜΗ registration number «21306626000», Internal Revenue Department in Veria, Greece. Vendor identification number of Article 4 § 12 n. 2251/1994, 893/12, electronic communication email: [email protected] and phone number 2331067555 (hereinafter abbreviated company). The store is located at 34 Venizelou Street, Veria, Greece.

The following terms and conditions will apply to the use of our online shop:

Anyone who visits and uses the services of the shop consents and accepts the following conditions, without exception. For this reason, make sure you agree to the following terms and conditions. If someone does not agree to these terms, it must refrain from the use of the shop and from any transaction with it.

The company reserves the right to amend or revise freely the terms and conditions of transactions from the online store, whenever it deems it is necessary and informs consumers of any changes through the pages of this online store. Any use of the Site after such change or modification shall be deemed to constitute acceptance by the visitors-users of such changes, modifications, additions or deletions.

Liabilities & Customer Rights

Customers should provide all information required by the relevant forms in every detail to be able to make the desired purchases.

Customers are obliged to provide an address (home or work) for the delivery of the order, which will be processed during working days and hours. Should the delivery address of the order is incorrect, the responsibility lies solely with the customer.

Customer is prohibited from reselling the products they have purchased. Each product sale is intended for the exclusive use of the customer or for the exclusive use of the person on whose behalf the delivery is made. In the latter case, the customer agrees with the acceptance of the terms and conditions as set here by the end user of the product.

Customers have the right to return the product if unopened from their original packaging (only for contact lenses), have not been used or processed and have not been damaged in any way within 14 calendar days of the delivery. Also, the returning products must e accompanied by the retail receipt or invoice.


Withdrawal is the right that the customer has 14 calendar days to return the product he has purchased for any reason, even unnecessarily, and request a replacement or refund. This deadline applies to all Member States of the European Union.

Stages of completing the order

In order to complete order, you are required to choose the product from the list indicating quantities and colors. Then place your order by confirming and selecting the payment method.

Return non-defective products – Right of undue withdrawal from the customer

The customer has the right to withdraw from the purchase contract within a period of 14 calendar days from the delivery date. Retirement is subject to the following conditions:

This withdrawal is unjustifiable and without any charge, and if the item has already been delivered, the customer must return the product exactly in the state he has received, with all its parts, the accompanying forms and its packaging in excellent condition. Return of the item is accepted only if the purchaser has first paid out any amount paid by the company for the shipment of the item to him and the shipping costs for the return of the item.

The revocation statement is made in writing or electronically and the company is required to send a confirmation of receipt of a withdrawal statement as soon as it comes to it. See the cancellation form here.

Following the cancellation notice, the company is required to reimburse the price received within 14 days of receipt of the goods.

Return shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the company.

The money will be returned to the customer by the same means as the original collection. Specifically in the case of credit card billing as follows: if until the withdrawal and return of the item the company has paid the price from the Bank, the company will be obliged to inform the Bank about the cancellation of the transaction and the bank will proceed to an act based on the contract it has drawn up with the client. Following this update, the company does not bear any responsibility for the time and manner of execution of the settlement, regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the “pick-up” option, he would be refunded to him from the store where he received the receipt. In the case of bank wire transfer, the refund will also be made by bank transfer to the client’s own account.

The customer is liable to indemnify the company if he has made use of it other than what is necessary to ascertain the nature, characteristics and operation of the goods in the period up to the date of the declaration of withdrawal. The nature, characteristics and operation of the goods should be ascertained on the basis of the information provided on the outer packaging of each product as well as the additional information provided by the company and without opening the packaging of the goods and running the good. The company is willing to inform the customer of any question about the nature and operation of the products by providing additional information material in electronic or other ways. In the case of opening the packaging, their value automatically decreases as the product is characterized as second-hand and the customer has to compensate the company for the reduction of the value of the product. The reduction in value resulting from the opening of the packaging and consequently from the product’s designation as a used vehicle is considered on a case-by-case basis and determined by the company. The company is entitled to agree with the customer on its compensation even by offsetting.

In the event that products are returned damaged or incomplete, the Online Shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally made in total or partial set-off of this claim against the customer.

Price policy

Customers always pay the price marked on the price lists at the time of order. Prices listed on products include VAT. The company undertakes the shipping costs.

Methods of payment

For online purchases, you can pay by debit, credit card or PayPal. All major credit or debit cards are accepted. It is also possible to pay by bank transfer. The payment can be made into the following accounts:

Piraeus Bank

IBAN: GR83 0172 2420 0052 4205 7046 360
Beneficiary: Eleni  Lioliou

Alpha Bank

IBAN: GR98 0140 5080 5080 0200 2003 288
Beneficiary: Eleni Lioliou

National Bank

IBAN: GR 64 0110 3250 0000 3254 0410 894
Beneficiary: Eleni Lioliou


IBAN: GR05 0260 6830 0000 7020 0598 701
Beneficiary: Eleni Lioliou

Shipping Methods

You have the option to choose the shipping method for your order, as below:

The shipment of orders can be done by either a courier company (courier) or by the post office. The courier company can deliver to your preferred address (home, work, etc.) upon showing your identity card, except in case of remote areas where you receive your order from the nearest branch of the courier company. When you choose the Post Office delivery, you receive your order from your local post office branch, after notice.

The processing of orders and their delivery is completed within approximately 5 working days.

Shipping costs are paid by the company.


The company takes the responsibility to replace any defective product or product that has been damaged or destroyed during transport, provided that the customer has informed the company within five days from the delivery date of products, showing the invoice and receipt and not damaging or removing the security label. The above replacement should be completed within 21 calendar days of receipt of products from the company.